Jessie Ingram watched the self-important guy in the grey suit. He was so obnoxious. He butted into the line, and didn’t even look at the woman with a child when he cut them off. He leaned in toward the person behind the cash register. When he slammed his drink onto the counter some sloshed over the top. As if that wasn’t satisfying enough he gave it another shove and the drink toppled over, spilling the hot coffee. The young man jumped at the jerky, angry movements of the suit. He grabbed at the cup to right it and began to mop up the spill.
“This drink is all wrong.” Voice strident, the man continued in an over-loud, angry tone. “It’s too sweet. I wanted one pump of hazelnut. There have to be at least four.” She glanced behind them. Everyone in the place listened in.
“Obviously you are an idiot who can’t count. You are incompetent. I will see you don’t work here after today. There is no excuse…”
That was enough. She could take no more. To pull his attention away from the young man, who was almost in tears, she grasped the customer’s forearm and made him face her instead. “Hey, mister, what is wrong with you? It’s a cup of coffee.”
He turned his frosty blue gaze to meet hers and said brusquely, “This is not your business.” He turned back to the barista and leaned in, opened his mouth to continue his tirade.
Not on her watch. She grabbed his arm again, gripped it hard this time, so he couldn’t ignore her. “So what has your pants in such a wad, mister?”
Surprise crossed his face for a second, before irritation won the day. He opened his mouth but she wasn’t about to let him speak. She stepped into his personal space, right up close. She kept her voice even and clear, but didn’t raise it. “There is a place and time to insist on customer service, but you crossed the line with this public dressing down. Are you just having a bad day or are you always such a jerk? Get out of here. The rest of us would like a chance to get a cup before the day is out.”
He stiffened, looked like he might say more, then closed his mouth into a tight line. Cheeks flaming, he turned without a word and pushed through the crowd to the door. The other patrons broke into scattered applause. Jessie turned to the guy who took the orders and placed her own. “Your largest Earl Grey tea, please. Three pumps vanilla, two percent milk, and extra foam.” When she tried to pay, the harried young man shook his head.
“No charge for you, ma’am. On the house.”
Now that was nice. A perfect way to start her first day at her new job as one of the associates with Barnes and Associates.